शुल्क वापसी की नीति

We maintain strict quality checks while offering a fair return process.

Return Eligibility

A return request must be raised within 7 days of delivery. Returns are accepted only if:
    •    The product is unused, unwashed, and unworn
    •    Original tags and packaging are intact
    •    The product is in resalable condition

Non-Returnable Items
    •    Sale or discounted products
    •    Accessories
    •    Customized or made-to-order items

Return Request Process

Email support@lilacbysoi.in with:
    •    Order ID
    •    Reason for return
    •    Clear images (mandatory for damaged or incorrect items)

All return requests are subject to inspection and approval.

Refunds
    •    Approved refunds are processed within 7–10 business days
    •    Refunds are credited to the original payment method
    •    Shipping charges are non-refundable unless the issue is from our end

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CANCELLATION POLICY

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Once an order is shipped, cancellations are not permitted.

To request cancellation, email support@lilacbysoi.in with your Order ID.