സേവന നിബന്ധനകൾ

Last updated: 15/Jan/2026

OVERVIEW

Welcome to Lilac by Soi. The terms “we”, “us” and “our” refer to Lilac by Soi. We operate this website and online store, including all related information, content, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to sell our products to you. These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of our Services. By visiting or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or are accessing the Services under the supervision of a legal guardian. You may be required to provide accurate and complete information including your name, email address, billing, payment, and shipping details. You agree that all information provided is true, current, and complete. You are responsible for maintaining the confidentiality of your account and for all activities carried out under your account. Account transfer or resale is not permitted.

SECTION 2 – PRODUCTS

We make every effort to display product details accurately. However, colors and textures may vary slightly due to lighting, photography, or screen settings. We do not guarantee that the product appearance will exactly match what is displayed on your screen. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue or limit quantities of any product.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is considered accepted only after payment is successfully processed and confirmation is sent. Once an order is confirmed, cancellation may not be possible. Returns and refunds are governed strictly by our Return & Refund Policy. All purchases are for personal use only and not for resale.

SECTION 4 – PRICING AND BILLING

All prices are listed in INR unless stated otherwise. Prices may change without prior notice. Applicable taxes, shipping charges, and fees are calculated at checkout. You agree to provide valid and authorized payment details and to bear responsibility for all charges incurred on your order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timelines are estimates and not guaranteed. We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our control. Once an order is handed over to the shipping partner, risk of loss transfers to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, designs, and graphics, is the intellectual property of Lilac by Soi and is protected under applicable Indian intellectual property laws. Content may not be copied, reproduced, distributed, or used commercially without prior written permission.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools or services. These are provided “as is” and “as available”. We are not responsible for the functionality, accuracy, or performance of third-party tools or services.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites. Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lilac by Soi is powered by Shopify. However, all purchases are made directly with Lilac by Soi. Shopify is not responsible for any aspect of sales, refunds, or disputes between you and us. You expressly release Shopify from any claims arising from transactions made on this store.

SECTION 10 – PRIVACY

Your personal information is governed by our Privacy Policy. By using our Services, you consent to the collection and use of information as outlined therein.

SECTION 11 – FEEDBACK

Any feedback, reviews, or suggestions submitted to us may be used by Lilac by Soi for business or promotional purposes without obligation or compensation.

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors or inaccuracies and to cancel orders if any information is incorrect, including after an order has been placed.

SECTION 13 – PROHIBITED USE

You may not use the Services for any unlawful purpose, to infringe intellectual property, transmit harmful code, or engage in fraudulent or abusive conduct. Violation may result in suspension or termination of access.

SECTION 14 – TERMINATION

We reserve the right to terminate access to the Services at any time without notice. Obligations and liabilities incurred prior to termination will survive.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied, except as required under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lilac by Soi shall not be liable for any indirect, incidental, or consequential damages arising from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Lilac by Soi from any claims arising from your violation of these Terms or applicable laws.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions shall remain valid.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lilac by Soi regarding use of the Services.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction.

SECTION 21 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.

SECTION 22 – CONTACT INFORMATION

Lilac by Soi

Email: support@lilacbysoi.in